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Surveillance is the careful and continuous watching or listening of people, places, vehicles or objects, to gather information that can be later used as evidence in criminal and/or civil proceedings. Surveillance can be:

• Overt - a CCTV system fitted in a retail store, an airport or railway station
• Covert - where an operator imposing surveillance on a person, vehicle or a place of interest remains hidden from view.
• Technical - where GPS tracking devices, listening devices and/or covert photography and CCTV is used collectively or individually to obtain evidence.

Surveillance is widely used by our commercial clients to obtain irrefutable evidence. We use it for many investigations that include but are not limited to:

Employee Theft, fraud.
Breach of Contract.
Long Term Absence.
Suspected Fraudulent Personal Injury Claims.
Mystery shop.
Test Purchases. - Intellectual property infringement and passing off.
Accident at Work.

Is Surveillance Legal?

Yes: All of our surveillance is conducted within strict legislative guidelines, specifically:

• The Regulation of Investigative Powers Act (RIPA) 2000: If you are a public body instructing us.
• The Data Protection Act 2018
• The General Data Protection Principles (GDPR) 2018
• The Human Rights Act 1998
• The Protection from Harassment Act 1997

How can we help?

We understand that talking to an investigator external of your company can be an uncomfortable experience. Sharing your suspicions about an employee - whether it is stealing, fraudulent long-term absence or anything else that threatens to damage your business - is difficult. We have a reputation for listening respectfully and will guide you through the process carefully.

Surveillance work is bound by strict legislation and it is paramount that we complete the work in a way that does not jeopardise any civil or criminal proceedings that may arise from our investigations.

If you suspect an employee of theft or fraud, it is vital that our investigation is managed in line with your own policies and procedures and we will need a copy of those to ensure we do. Any divergence from your policies and procedures may cost your organisation financially and reputationally if the employee makes a claim in an employment tribunal.

What happens Next?

Once we have discussed the case with you, and gathered all of the necessary information, we will develop an investigation plan and present you with a cost effective strategy that we feel is best suited to your circumstances.

Each case brings its own set of challenges and we will identify and plan for those from the outset. We will look options including, but not limited to:

• The number of operators, if any, are required.
• Female operators - if specifically requested.
• Covert CCTV installation.
• Covertly placed employee.
• GPS vehicle Tracking.

Wherever your employee's place of work is, whether they travel and visit multiple sites or customers across the U.K, or within a business unit in another city, we will provide you with the right solution.

We use the most-up-to-date technologies available, alongside highly trained operators.

Once the investigation is complete, you will receive a detailed investigation report, complete with surveillance logs and irrefutable date- and time-stamped photographic and/or video evidence that is admissible in court. We can also attend court if required.

The irrefutable evidence that we provide, will corroborate, or not, your suspicions, providing you with detailed information about the employee activities, movements, whereabouts and behaviours at their place of work, including, if they are field based, who they meet, where they meet, what they are doing, how long they're there for and any other pertinent information that is relevant.

All of our investigations are conducted by professional, highly skilled investigators who work within the parameters of the law and to strict codes of conduct. Rest assured, you are in safe hands.

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Call us on 0121 270 7504 - 020 7859 4240 or 07572 914 272 or e-mail

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