Mystery shop

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Mystery Shop

We provide a range of services, based on your needs, from a single mystery shop up to a full mystery shop programme across a portfolio of sites.

A Mystery Shop programme will provide you with invaluable information that allows you to understand just how well your organisation is performing.

No mystery shop is the same; each one comes with its own unique set of challenges, circumstances, requirements and expectations.

Do you require a Mystery Shop?

• Are you concerned about the performance of one or several of your business units?
• Do you have increased levels of complaints?
• Is your footfall up, yet conversions woeful?
• Are standards of customer service slipping?
• Do you have the right people in the right places?
• Are your employees' lack of product knowledge costing you sales and damaged reputation?
• Do you suspect theft, fraud or other dishonesty taking place?

What are the benefits?

A Mystery Shop will answer all of those questions and more. providing you with real time, golden nuggets of information about your business, answering the questions what?, when?, why?, who? and how?

It can be used as part of a wider strategy to assess and refocus a business.

How can we help?

If you suspect that your brand is suffering as a result of one or more of the aforementioned criterion, then conducting a mystery shop is a good place to start.

Once we understand what it is you want to achieve we will work with you to fine tune the criterion ensuring that specific areas are probed in a manner that doesn't elicit the obvious response, our skilled operators will use tried and tested methods to obtain the required information.

A trained operator can be dispatched to any location of your choosing to conduct a Mystery Shop in line with your specific instructions at a time and date that suits you. All our Mystery Shop visits are video recorded using the latest covert video recording techniques... Priceless.

We can conduct Mystery Shop visits as part of your wider proactive Profit Protection Strategy or as a one off proportionate response to a tip off.

Once the Mystery Shop has been completed, we will provide you with a detailed report including date and time stamped video evidence. The result, you will be better informed about what is really happening on the front line of your organisation.

All our mystery shop visits are conducted by professional highly skilled operators, rest assured, you are in safe hands.

Get in Touch

Contact us for your FREE consultation

Or complete the Quick Enquiry Form above, or:
Call us on 0121 270 7504 - 020 7859 4240 or 07572 914 272 or e-mail

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