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We provide a range of services, based on your needs, from a single mystery shop visit up to a full mystery shop programme across a portfolio of sites.
A Mystery Shop programme will provide you with invaluable information that allows you to understand just how well your organisation is performing.
No mystery shop is the same; each one comes with its own unique set of challenges, circumstances, requirements and expectations.
Do you require a Mystery Shop?
• Are you concerned about the performance of one or several of your business units?
• Do you have increased levels of complaints?
• Is your footfall up, yet conversions woeful?
• Are standards of customer service slipping?
• Do you have the right people in the right places?
• Are your employees' lack of product knowledge costing you sales and damaged reputation?
• Do you suspect theft, fraud or other dishonesty taking place?
What are the benefits?
A Mystery Shop will answer all of those questions and more. providing you with real time, golden nuggets of information about your business, answering the questions what?, when?, why?, who? and how?
It can be used as part of a wider strategy to assess and refocus a business.